I purchased a Traeger Elite Grill from the website. I use the grill one time and it worked fine. A couple of weeks later we fired up the grill to cook some steaks. Approximately 10 minutes into cooking the auger stopped working. We had to finish our meal cooking it on the stove. I looked at the troubleshooting guide and the steps needed to be taken. To determine what was wrong you basically needed to dismantle the electric box and auger housing. I am not an electrician Nor a mechanic and feel this is excessive for a consumer to have to do.

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The 36 in. Wide Body LP Gas Smoker The 36 in. Wide Body LP Gas Smoker from Dyna-Glo is the perfect solution for year-round backyard cooking. The dual cast iron burners provide 20 000 total BTUs for reliable cooking performance in any weather while the pre-installed door seals help retain heat and minimize smoke loss for improved cooking ...  More + Product Details Close
First off, in general I was a huge Traeger fan due to my brother-in-law smoking up meat and fish for us for the past 3 years and it was just damn delicious. He also just raved about his Traeger, so finally I took the plunge and purchased a Century 34 model during one their Costco road shows. Customer Service - In general I will give them 4 stars because I am talking with a human, they were seemingly very thorough when I spoke with them and didn't appear to be reading from a knowledge base article when I described the problems. I also grilled them to ensure that the Costco specific model wasn't being manufactured with subpar parts since the price was so much less than retail and seemingly more bells and whistles. More than one representative confirmed that was not the case. This is where it stops being good news.
Got the Traeger Pro grill. I was so excited after seeing all of the commercials, unfortunately once I got it together it did not work. No heat on the glow rod no fan nothing. The only thing that worked was the auger and the front panel lights up. Called customer service spent 2 hours on the phone for them to tell me what I already knew they did not work. I told the man on the other end of the line that if it could not work out of the box I did not want it, he stated no returns. Now I am stuck with it. He says, "I will send you the parts needed you can replace them."

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You want even grilling: One of the downsides of using a charcoal grill is ensuring that the entire grilling area is evenly heated. Spreading the charcoal evenly and avoiding hot spots is difficult. Traeger’s pellet grilling system overcomes this problem with a fan that evenly distributes the heat throughout the grilling area, much like a wood-fired oven would have.

The original Traeger Grill was invented 30 years ago and was every bit as impressive then as it is now. Although it developed a cult following, the early Traeger never grew beyond a niche product. In the past two years, however, Traeger has stepped up its game, redesigning and upgrading its grills while doing everything it can to build a buzz around its amazing do-everything cookers.

The digital controller controls temperatures from 150F to 500F in 5-degree increments; that’s the most precise we’ve found on a pellet grill, and gives you a good, precise burn. There’s also Sense-Mate, a thermal sensor that monitors the smoker’s internal temperature, so you can keep an eye on it remotely on your phone via Wifi, letting you adjust the temperature from the app.
With 341 square inches of cooking space and a digital control board that sets the temperature from 180 to 500 degrees, you’ll be cooking whole meals in this grill, even though it’s the smallest model that Pit Boss makes. It will hold up to a dozen burgers for parties, or a chicken and vegetables for the family dinner. When cooking is done, the porcelain coated grill grates are easy to clean.
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