I purchased a Traeger 34 inch smoker a month ago and it has never worked correctly. I called customer service several times and the bottom line is that if I want to have it serviced, I have to load it into my car and drive it to Long Beach. There isn't a service dealer in the entire City of Los Angeles! Going to return it to Home Depot. Buy any smoker other than a Traeger.
All orders will be shipped by FedEx standard ground. Oversized or overweight orders may be shipped using a different freight carrier and may require scheduling for delivery. For those orders we recommend you call us directly for a shipping quote. For Alaska & Hawaii orders please e-mail us for a shipping quote [email protected] Presently, we do not offer international shipping and are unable to drop ship to P.O. Boxes, APO, FPO or other Military Addresses. We require all "ship-to addresses" to be valid street addresses.
The smoker does not hold temperature. I called the service dept and they sent a new controller card and it does not hold temp either. When I contacted the service dept they told me that the grills do not hold temp at the 225 degree setting. If you look at all the Traeger literature and cookbook and recipes all say to smoke at 225. As does every other smoking cookbook. So Traeger manufactures and sells a known defective product. DO NOT BUY TRAEGER.
Bought Junior Elite 20 pellet grill at Costco special sales event. Took it home and it simply wouldn't get up to temperature to ignite the pellets. Auger made extremely loud noises and then simply refused to operate. Packed it back up and returned to Costco with no problem. They had no inventory so I called Traeger. Woman on phone was very pleasant and helpful. Asked if I could get Traeger to simply replace the grill at the same price I purchased it for. Her supervisor said no and if I wanted it for that price I would have to drive to another state and purchase it at one of their event presentations. Made no sense to me why they would sell it to someone else for the "event" price but not to me who had already done. Poor customer support and silly supervisor. I will look elsewhere.
Minor problems (Product): 1. Main grill rack does not fit snugly, leaving the rack to half almost a half an inch in all directions to move. (not so much a problem when cooking but it does move) 2. Wind is a major factor making it difficult for this to get up to heat and stay there. 3. It rarely comes to the temperature I set it for, and usually is about 10-15 degrees below, with trying all of the different possible adjustment settings.
Bigger heavier hotter: Louisiana Grills is the leader Bigger heavier hotter: Louisiana Grills is the leader in pellet grills. Fill the grill and maximize your BBQ capabilities with the LG1100. With 1061 sq. in. of cast-iron surface the LG1100 was designed for entertaining and large social gatherings. Direct or indirect flame grilling convection heat and 100% natural hardwood ... More + Product Details Close
The Texas Trio is a versatile grill that The Texas Trio is a versatile grill that lets you choose between charcoal propane gas grilling or classic style smoking with the included side firebox. This rugged yet attractive grill also features a warming plate and large underneath storage. With 1 394 in. of total cooking area heavy-duty steel construction ... More + Product Details Close
I bought this directly from Traeger. Beware that this model is now discontinued. They replaced it with the Traeger Renegade Pro without notice. The new model has an updated saw horse design and a new digital controller with probes. It does not come with the handy spice rack however. To each their own but I'd check with Traeger prior to purchase. That said, I paid more from them so if this is discounted, grab it. I love mine!
You’re concerned with ongoing costs for fuel and power: The wood pellets used with Traeger grills are more expensive than propane or charcoal. You can expect to spend $1 to $3 per grilling session using wood pellets. Propane is far less expensive to operate in a grill, while charcoal fits somewhere in the middle of the cost range. And beware of cheap pellets from third-party manufacturers that contain softwoods like pine. They burn much faster than hardwoods, so the end cost won’t be that much different because you’ll use more of them. And they can introduce unwanted chemicals and contaminants to your food. You will also have some electrical power costs with these Traeger pellet grills.
Customer Service: I spoke with customer service department about 10 times during this process, and every time I emailed or called I received a different person in response to my same issue. This did not feel good as I never got past the ground level in service even asking for upper management. After the initial response to the dented barrel I received a month back order request for a replacement. After this no offer was made to remedy the situation meaning no refund, or any extras were given as a sorry. I had to contact 3 more times (with three different people) asking for upper management before they agreed on making up for the situation. I ended up receiving for "free" a folding front tray. A month and week later I received my replacement barrel only with no lid, and then a week and half later received the lid.
Portability Even if you never take your pellet grill on a road trip, you might want to move it from one side of the yard to the other when you’re having a party, or move it out of the way when you’re not using it. While some pellet grills are light enough to pick up and carry, wheels make the job easier. Of course, if you have a permanent spot for your grill, portability is less of a consideration.