Customer Service: I spoke with customer service department about 10 times during this process, and every time I emailed or called I received a different person in response to my same issue. This did not feel good as I never got past the ground level in service even asking for upper management. After the initial response to the dented barrel I received a month back order request for a replacement. After this no offer was made to remedy the situation meaning no refund, or any extras were given as a sorry. I had to contact 3 more times (with three different people) asking for upper management before they agreed on making up for the situation. I ended up receiving for "free" a folding front tray. A month and week later I received my replacement barrel only with no lid, and then a week and half later received the lid.
I cannot comment on the quality or Function of the Grills as I never received mine. I order a Texas Elite 34 at the Minnesota State Fair on Aug. 23rd for $899 with a few extras and was told this was the lowest price ever (Not True). They did not tell me about the pro series which I found later. They said it would be delivered within 7 days. 2 weeks later no grill so I called customer service just asking on when I would get the grill. They could not find my order and did not believe I ordered one... They said I had to email them my receipt as they could do nothing on the phone.
You’re concerned with ongoing costs for fuel and power: The wood pellets used with Traeger grills are more expensive than propane or charcoal. You can expect to spend $1 to $3 per grilling session using wood pellets. Propane is far less expensive to operate in a grill, while charcoal fits somewhere in the middle of the cost range. And beware of cheap pellets from third-party manufacturers that contain softwoods like pine. They burn much faster than hardwoods, so the end cost won’t be that much different because you’ll use more of them. And they can introduce unwanted chemicals and contaminants to your food. You will also have some electrical power costs with these Traeger pellet grills.
In 2010, I sprung for a discounted Rainer with $80 in tip money and a pro deal through the whitewater rafting company I worked for. It was an expensive purchase for me at a time when my monthly food budget was around $60. But hey, along with a Roll-a-Table, two chairs I “borrowed” from the rafting company, and my cooler, I had almost a full kitchen that I could deploy from the back of my truck. And the Rainier quickly proved a wise investment.
While many people enjoy pellet grills, some find it difficult to use pellets to produce true, flavorful steaks and barbecue since the fuel often lacks the same flavors as traditional grills. That smoky, wood flavor many steaks have is not impossible to get with the right pellet grill however. The Z Grills Wood Pellet Grill sports a combined grill/smoker setup with temperature control for the best pellet grilling experience available.