First off, in general I was a huge Traeger fan due to my brother-in-law smoking up meat and fish for us for the past 3 years and it was just damn delicious. He also just raved about his Traeger, so finally I took the plunge and purchased a Century 34 model during one their Costco road shows. Customer Service - In general I will give them 4 stars because I am talking with a human, they were seemingly very thorough when I spoke with them and didn't appear to be reading from a knowledge base article when I described the problems. I also grilled them to ensure that the Costco specific model wasn't being manufactured with subpar parts since the price was so much less than retail and seemingly more bells and whistles. More than one representative confirmed that was not the case. This is where it stops being good news.
Get fired up about wood smoke flavor. The Get fired up about wood smoke flavor. The A-MAZE-N Premium Wood Pellets are 100% Oak with Italian Spice added for extra flavor. Perfect for adding that delicious smoke flavor to any food you crave - meats cheeses veggies and nuts. A great choice for cold or hot smoking your favorite ... More + Product Details Close
Currently, online retailers only have to charge customers sales tax who are located in the same state as the business which takes the original order. Camp Chef main offices and warehouse facilities are located in Utah in addition to Washington State. Therefore, only customers who purchase items from us and are also located in Utah, Colorado, Massachusetts, Indiana, Pennsylvania, and Washington will be charged sales tax.
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I don’t know how many meals I cooked on that thing, but it’s been enough to make me a hero and de facto camp chef among my friends. I seared up a tri tip large enough to feed four hungry kayaking buddies at the Salmon River Festival one year, then covered it with foil and cooked it on indirect heat for one of the best steaks of my life, which we happily consumed in the middle of nowhere. The grill also perfectly charred onions and peppers to deliver a mountain of chicken and beef fajitas to a crowd of ten. I still get compliments on that one.
The durable versatile stove packs enough power in The durable versatile stove packs enough power in its 30 000 BTU burners to boil water and cook your food whether you're tailgating at the football stadium or camping with the family. Portability is no problem with the removable legs and a 3-sided windscreen makes outdoor cooking easy. You'll be ... More + Product Details Close
Customer Service: I spoke with customer service department about 10 times during this process, and every time I emailed or called I received a different person in response to my same issue. This did not feel good as I never got past the ground level in service even asking for upper management. After the initial response to the dented barrel I received a month back order request for a replacement. After this no offer was made to remedy the situation meaning no refund, or any extras were given as a sorry. I had to contact 3 more times (with three different people) asking for upper management before they agreed on making up for the situation. I ended up receiving for "free" a folding front tray. A month and week later I received my replacement barrel only with no lid, and then a week and half later received the lid.
You have 30 days starting from the day your item was shipped in which to receive a full refund on incorrectly shipped or defective items only. Returns must contain all of the original contents (product, manuals, instructions, etc...) and be in its original packaging and the product must be in new (unused) condition. We also require a copy of the original invoice or receipt in order to process your refund request.
We purchased our wood pellet grill (Model TFB57CLB) from Costco in August 2017. It came with one bag of the gourmet blend pellets. We used the Traeger cookbook to try a few different recipes in the fall. Most of these involve a period of smoking followed by a period of grilling. The grill seemed to work fine at first. We used it a couple of times on warmer days in the winter and it had some trouble getting up to the desired heat level. We started using it regularly again in April 2018. I was careful to clean it and check the pellets etc. The smoking feature seemed to work alright, but when I would turn the heat up for grilling, the grill would usually struggle to get much over 225. I would resort to turning it up to 375 or more just to get it to 225 and then often it would sink back down to 180 or 160. I went to the troubleshooting guide on the manufacturer's website and checked all the components, which seemed to be working fine.
This website has a lot of negative reviews... I mixed some salt and pepper, rubbed onto some ribs, and put on the Traeger. After about 5 hours sitting in my a/c living room, looking out the window, at perfectly managed temp, the ribs were done, perfect, juicy, with a beautiful wood smoky flavor that I've never gotten on charcoal or even in restaurants with professional pitmasters and all. I did phone Traeger when I was putting the grill together and doing the 1st burn in, there were humans there (!) and they were knowledgeable and helpful on the 1st time.
Got my Camp Chef Smoke Pro SE four days ago. My son and I put it together, it is a two person job because it's heavy. Seasoned it and smoked two chickens that turned out awesome! Today I have hamburgers on. Smoking on low smoke for half an hour, take them off and crank it to 450 put em back on and grill till done. Easy to use. Very happy so far. Just hoping it holds up!
While many people enjoy pellet grills, some find it difficult to use pellets to produce true, flavorful steaks and barbecue since the fuel often lacks the same flavors as traditional grills. That smoky, wood flavor many steaks have is not impossible to get with the right pellet grill however. The Z Grills Wood Pellet Grill sports a combined grill/smoker setup with temperature control for the best pellet grilling experience available.