I have used this cooker at least once a week for two years. I recently had a couple of issues with it going out and was thinking it was having a serious issue. Quite frankly as much as I use it it should be worn out by now. Here is what I discovered. Carbon had built up on the tempeture probe and the grill wasn't getting accurate readings. Suspecting the temp probe I checked it with an external one and it was off 50 degrees or more. I am assuming that the readings were off enough that the grill controller just shut it off kind of a fail safe? 30 seconds with steel wool and we are back in business.
I had to cancel my order today. I called this morning, however no one at their office could provide a satisfactory answer or response to my order. I actually was asked to provide a second copy of the invoice pink slip which I had already done so. Very disappointed with your company's sales rep that sold me the smoker at the Timnath Colorado store location. She guaranteed that the grill would be shipped out in three days and I would receive it before Easter, my daughter's birthday weekend for a party.

SquareTrade Protection Plans are only valid for new or Amazon certified refurbished products purchased at Amazon in the last 30 days. By purchasing this Protection Plan you agree to the Protection Plan Terms & Conditions (http://www.squaretrade.com/terms-standard). Your Protection Plan Terms & Conditions will be delivered via email within 24 hours of purchase
Pellet grills preheat quickly, so you can start cooking almost immediately, and the pellets are available in a number of woods, for different smoke flavors. The smoke has a subtle wood-fired flavor with less of the acrid flavor that comes from standard wood or charcoal. For the maximum smoke flavor, it’s best to cook at a temperature lower than 250 degrees, while higher temperatures cook faster with less smoke.
×