Super excited to receive my brand new Traeger Timberline 1300 pellet smoker. When unboxing and putting together I noticed I was unable to attach legs due to damage to the unit. Instead of a nice round hole where legs would go, there was no holes, just where the hole should be smashed together. I instant contact Traeger and sent pictures of the damage requesting a new grill. They would not provide any case number and said they needed to review pictures which would take a few hours. 3 days goes but and no response. I open a PayPal dispute (NOT claim) and they contacted Traeger again. Now they refuse to do Anything unless I close the dispute but if I close dispute, I lose all my consumer protection. They could of handled this situation so much better. I will never purchase a smoker from them again. Horrible customer care.
Although our testers thought this grill was a bit heavy, they loved its small footprint and still found it to be very portable: “It’s a great size and convenient to bring in an RV or SUV for tailgating and grilling on the go,” reported one reviewer. Our testers were also pleased with how easily you could control the grill’s heat from its corresponding smartphone app. The only real downside? The instructions were a little unclear, according to one of our reviewers.
I purchased a Traeger 34 inch smoker a month ago and it has never worked correctly. I called customer service several times and the bottom line is that if I want to have it serviced, I have to load it into my car and drive it to Long Beach. There isn't a service dealer in the entire City of Los Angeles! Going to return it to Home Depot. Buy any smoker other than a Traeger.
Got the Traeger Pro grill. I was so excited after seeing all of the commercials, unfortunately once I got it together it did not work. No heat on the glow rod no fan nothing. The only thing that worked was the auger and the front panel lights up. Called customer service spent 2 hours on the phone for them to tell me what I already knew they did not work. I told the man on the other end of the line that if it could not work out of the box I did not want it, he stated no returns. Now I am stuck with it. He says, "I will send you the parts needed you can replace them."
I think a lot of reviewers here don't have enough experience in pellet grilling to recognize how many features are packed into this unit for the money. I'm not going to talk about the usual advantages of pellet grilling in general in this review (i.e., clean flavor, "set and forget", less ash,). Instead, I'm going to focus on what makes this one uniquely better than the other grills in it's class.
While there's not a lot to dislike about pellet smokers, it really comes down to your cooking/grilling style. Some Smoking Geeks prefer pellet smokers to traditional smokers (or even the Green Egg style smokers) testifying that flavor is superior to that of other styles of smokers within the price range – and it's hard to argue with them. While Traeger is the pioneer, there are other brands that give it a run for its money.
First off, in general I was a huge Traeger fan due to my brother-in-law smoking up meat and fish for us for the past 3 years and it was just damn delicious. He also just raved about his Traeger, so finally I took the plunge and purchased a Century 34 model during one their Costco road shows. Customer Service - In general I will give them 4 stars because I am talking with a human, they were seemingly very thorough when I spoke with them and didn't appear to be reading from a knowledge base article when I described the problems. I also grilled them to ensure that the Costco specific model wasn't being manufactured with subpar parts since the price was so much less than retail and seemingly more bells and whistles. More than one representative confirmed that was not the case. This is where it stops being good news.
Capacity Just like with other grills, cooking capacity is an important consideration. Will you only be using the grill for family dinners, or will you be hosting backyard parties where you’ll need to feed a crowd? While pellet grills cook food quickly, you don’t want to make your guests wait in line while you’re putting the second wave of burgers on the grill.