Minor problems (Product): 1. Main grill rack does not fit snugly, leaving the rack to half almost a half an inch in all directions to move. (not so much a problem when cooking but it does move) 2. Wind is a major factor making it difficult for this to get up to heat and stay there. 3. It rarely comes to the temperature I set it for, and usually is about 10-15 degrees below, with trying all of the different possible adjustment settings.
First off, in general I was a huge Traeger fan due to my brother-in-law smoking up meat and fish for us for the past 3 years and it was just damn delicious. He also just raved about his Traeger, so finally I took the plunge and purchased a Century 34 model during one their Costco road shows. Customer Service - In general I will give them 4 stars because I am talking with a human, they were seemingly very thorough when I spoke with them and didn't appear to be reading from a knowledge base article when I described the problems. I also grilled them to ensure that the Costco specific model wasn't being manufactured with subpar parts since the price was so much less than retail and seemingly more bells and whistles. More than one representative confirmed that was not the case. This is where it stops being good news.
Customer Service: I spoke with customer service department about 10 times during this process, and every time I emailed or called I received a different person in response to my same issue. This did not feel good as I never got past the ground level in service even asking for upper management. After the initial response to the dented barrel I received a month back order request for a replacement. After this no offer was made to remedy the situation meaning no refund, or any extras were given as a sorry. I had to contact 3 more times (with three different people) asking for upper management before they agreed on making up for the situation. I ended up receiving for "free" a folding front tray. A month and week later I received my replacement barrel only with no lid, and then a week and half later received the lid.

****Update 12/2014: So I finally found something negative to report. Today I was cooking 2 pork butts and a brisket and discovered that this grill does not do well with wind on a brisk day (It was 45 degrees here today). When set at 250 degree, the smoker could barely make it up to 190 degrees. I was able to bypass the problem by throwing a cheap moving blanket over the grill (an $8 fix) but I think it's worth noting.
With 341 square inches of cooking space and a digital control board that sets the temperature from 180 to 500 degrees, you’ll be cooking whole meals in this grill, even though it’s the smallest model that Pit Boss makes. It will hold up to a dozen burgers for parties, or a chicken and vegetables for the family dinner. When cooking is done, the porcelain coated grill grates are easy to clean.
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