I bought this grill in May 2018. Had to return it to Ace 9 days later because it wouldn’t keep temp or would go out and fill up with pellets. I had to have the GM of Ace fight for me to get a new grill from Traeger. Once I did the new one seemed to work for about a month. Since then this one does the same thing as far as heat and pellets. I thought this thing was supposed to be a set and forget grill. If I don’t watch the heat it will be 200+ degrees over the set heat or sometimes be at ambient temperature and I have to pull me meat, grill and grease tray out so I can empty the heat pot of all the Unburned pellets. This thing is nothing but trouble. Does it cook great meat? Yes! When it works and you babysit it the whole time. On top of that customer service is about as useless as ** on a boar! They will try and tell you it’s something you’ve done wrong. I will be buying another brand smoker and giving this one to someone who like to deal with troubles.

You have 30 days starting from the day your item was shipped in which to receive a full refund on incorrectly shipped or defective items only. Returns must contain all of the original contents (product, manuals, instructions, etc...) and be in its original packaging and the product must be in new (unused) condition. We also require a copy of the original invoice or receipt in order to process your refund request.
I purchased a Traeger 34 inch smoker a month ago and it has never worked correctly. I called customer service several times and the bottom line is that if I want to have it serviced, I have to load it into my car and drive it to Long Beach. There isn't a service dealer in the entire City of Los Angeles! Going to return it to Home Depot. Buy any smoker other than a Traeger.
Got the Traeger Pro grill. I was so excited after seeing all of the commercials, unfortunately once I got it together it did not work. No heat on the glow rod no fan nothing. The only thing that worked was the auger and the front panel lights up. Called customer service spent 2 hours on the phone for them to tell me what I already knew they did not work. I told the man on the other end of the line that if it could not work out of the box I did not want it, he stated no returns. Now I am stuck with it. He says, "I will send you the parts needed you can replace them."

I id not purchase this item from Amazon, a local retailer had them on sale but none the less this a great smoker at any cost. I have compared it to the far more expensive smokers and I have found that this one has a much stronger, better built main body. The metal is of a heavier gauge of steel. Cheap smokers are separated from more expensive ones a lot by the electronic controls. Tis model has a control from 160 degrees up to 500 in 25 degree increments. It maintains a constant temp within a few degrees of where it has been set, always a problem on other smokers not of the pellet design I have used. Pellet consumption is modest and the Camp Chef brand pellets are the cheapest I have found. and work extremely well The ash cleaning system is a matter of dumping a cup after use with very little ash left over. The grease trap system is perfect. I see no reason to spend more for a pellet smoker that couldn't perform any better than this one. I would recommend it to anyone in the market for one. They are a set it and forget way to do your smoking.


Got my Camp Chef Smoke Pro SE four days ago. My son and I put it together, it is a two person job because it's heavy. Seasoned it and smoked two chickens that turned out awesome! Today I have hamburgers on. Smoking on low smoke for half an hour, take them off and crank it to 450 put em back on and grill till done. Easy to use. Very happy so far. Just hoping it holds up!
This website has a lot of negative reviews... I mixed some salt and pepper, rubbed onto some ribs, and put on the Traeger. After about 5 hours sitting in my a/c living room, looking out the window, at perfectly managed temp, the ribs were done, perfect, juicy, with a beautiful wood smoky flavor that I've never gotten on charcoal or even in restaurants with professional pitmasters and all. I did phone Traeger when I was putting the grill together and doing the 1st burn in, there were humans there (!) and they were knowledgeable and helpful on the 1st time.

Whether it's smoking a rack of ribs or grilling a wood-fired pizza, to even baking a homemade apple pie, do it all with Traeger's 6-in-1 versatility. No matter what you grill, smoke, bake, roast, braise, or BBQ, it all gets flavored with amazing Traeger wood-fired taste. Don't settle for a grill that can only grill or smoke when you can do it all with a Traeger.
My brother said his Traeger blanket saved pellets in cold weather, so after talking to him I decided to order one. Used it for the first time today. The blanket went on easily & fit the grill perfectly. The temps this a.m. was below 0 when the meat started smoking. So far so good! The grill hasn't extinguished itself, a problem we always had when cooking in the cold, the temp of the grill is cooking like it does in the summer, & the meat is smoking beautifully. If you Traeger in cold winters this accessory is a must have!
We’re people like you, people who love outdoor cooking—the food, the fun, the time with family and friends. We’ve turned that passion into expert knowledge and an unmatched selection of BBQ and grilling products. Any question, big or small, we can help. From your first click to your next call, whether you’re interested in backyard BBQ or an outdoor kitchen, we have what you need and same-day ship nearly every order from our huge in-house inventory.
We’re people like you, people who love outdoor cooking—the food, the fun, the time with family and friends. We’ve turned that passion into expert knowledge and an unmatched selection of BBQ and grilling products. Any question, big or small, we can help. From your first click to your next call, whether you’re interested in backyard BBQ or an outdoor kitchen, we have what you need and same-day ship nearly every order from our huge in-house inventory.
Despite often being called “pellet grills,” they still cook via indirect heat, as opposed to flame, and are better seen as a smoker. They’re excellent for smoking briskets, chicken and turkey, salmon and other fish, but maybe not for steaks, as you won’t be able to get the same crispy, browned sear they call for, and that you can get with an open-flame grill.
Traeger's, unlike other models, have a temperature probe, these sensors tell it if the temperature is too low and automatically feeds more pellets to the fire. You can set up the temperature in 5-degree increments. Other brands and cheaper versions only offer three settings low, medium and high. There is no sensor to monitor the temperature. If you are purchasing a pellet grill it is because you can set it and forget it. If you plan to hoover then it makes more sense to use a standard smoker or to transform your grill into a smoker.

*Big R strives for accuracy in our advertising, but errors in pricing, photography, and/or description may occur. Big R reserves the right to correct any such errors. Photography is for illustration purposes only and may not reflect actual product. Big R reserves the right to limit quantities ordered and the right to accept or decline any E-Commerce order.

There is a bit of a learning curve when cooking with pellet grills. This unit can smoke, grill or bake similar to an oven. The Traeger smokes at 180*, but can cook up to 450*. It is indirect heat, so you can grill a ribeye without flare ups. My unit holds temps within 5+/- of the setting. Yes, you do have to clean it like a fireplace, it doesn't run on gas. The build quality is amazing, especially for a PRC manufacture. If you are interested in a pellet grill, buy a pellet cookbook. Something that gives smoke and cook times for an easier introduction into pellet cooking. The only knock against the unit is that for $800 it should have came with the "optional" folding shelf...
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