I bought this grill in May 2018. Had to return it to Ace 9 days later because it wouldn’t keep temp or would go out and fill up with pellets. I had to have the GM of Ace fight for me to get a new grill from Traeger. Once I did the new one seemed to work for about a month. Since then this one does the same thing as far as heat and pellets. I thought this thing was supposed to be a set and forget grill. If I don’t watch the heat it will be 200+ degrees over the set heat or sometimes be at ambient temperature and I have to pull me meat, grill and grease tray out so I can empty the heat pot of all the Unburned pellets. This thing is nothing but trouble. Does it cook great meat? Yes! When it works and you babysit it the whole time. On top of that customer service is about as useless as ** on a boar! They will try and tell you it’s something you’ve done wrong. I will be buying another brand smoker and giving this one to someone who like to deal with troubles.
The “Smart Smoke” controller goes from 160-450F, with an internal sensor and electric auger maintaining that heat. The hopper holds a good 20lbs of pellet - enough for 10-20 hours of smoking. And it’s built from a sturdy stainless steel that feels solid and looks fantastic, with locking caster wheels keeping it secure while in use. It’s also backed up by a 3-year warranty.
Vista Outdoor is a leading global designer, manufacturer and marketer of consumer products in the growing outdoor sports and recreation markets. The company operates in two segments, Shooting Sports and Outdoor Products, and has a portfolio of well-recognized brands that provides consumers with a wide range of performance-driven, high-quality and innovative products for individual outdoor recreational pursuits. Vista Outdoor products are sold at leading retailers and distributors across North America and worldwide. Vista Outdoor is headquartered in Utah and has manufacturing operations and facilities in 13 U.S. States, Canada, Mexico and Puerto Rico along with international customer service, sales and sourcing operations in Asia, Australia, Canada, Europe and New Zealand. For news and information, visit www.vistaoutdoor.com or follow us on Twitter @VistaOutdoorInc and Facebook at www.facebook.com/vistaoutdoor.
"The Camp Chef transaction aligns with Vista Outdoor's strategy to deliver long-term value through acquiring complementary, market-leading brands that will benefit from Vista Outdoor's balance sheet, distribution network, and sales and marketing expertise," said Chairman and Chief Executive Officer Mark DeYoung. "Led by an entrepreneurial management team, Camp Chef has a nimble and responsive product development process. Camp Chef continues to grow its market share in the outdoor cooking category, and the brand serves many of our current consumers who are engaged in a wide variety of outdoor pursuits. Acquiring Camp Chef strengthens our leadership position in outdoor recreation, allows us to enter the growing camping and outdoor cooking market, and the brand's effective multi-product, multi-channel strategy increases our presence across both brick-and-mortar and ecommerce distribution platforms."
You prefer a direct heat method of grilling: The Traeger grill uses an indirect heating source, much like an oven, so you won’t be able to sear meat, as many people like to do when grilling a steak. The Traeger system is better for those people seeking more of a smoker type of cooking system, although you can sear your meat by using a frying pan with a little oil initially before you finish cooking it with the Traeger grill. You can use the frying pan on a stove top burner or on the surface of the Traeger grill.
I had heard about Traeger from a friend who was at a conference where the catering was done on one of the commercial units. He had said the food the it made was mind blowing, and on a late night impulse buy I decided to purchase this from Amazon - as an open box/scratch and dent for about $800.There are some less expensive grills available, I have never owned them so I can't comment on them. i started to get a little buyers remorse with all the negative reviews this grill had received, but decided to give it a fair shot. It arrived quickly not by UPS but from trucking company. Despite being listed as damaged box/open box it was well packaged no damage. Assembly took 30 min by just me, assembly tools were included. Stood it up off the floor and filled the hopper with mesquite and followed break in procedure listed to cook off any manufacturing oil etc. Let it cool retired it once more to make sure it was seasoned let it cool again and was ready to go. I purchased an IGrill wireless thermometer to go with it which I would recommend also. I signed up to the Traeger recipe sight and they send a recipe every few days, and you can browse the website for some inspiration. Since I have owned this I have gone thru about 3 bags of pellets including alder mesquite and hickory. I have grilled Trout ( the smoked trout dip list on the website was amazing) as well as trout fillets, Salmon, Haddock, Ribs, Brisket, Pulled Pork x 3 and 2 prime ribs and 2 loafs of bread Jerkey ( smoking now) butternut squash etc etc . All the food I can only say is mind-blowing - enough so that 4 of my friends have purchased the smaller Traeger's for themselves. It has all been incredibly easy - just season, set the temp put the food on and the temp probes in and forget it- the wireless I grill continually upgrades my phone so I can keep working inside and not have to worry. It has never failed to light, caught on fire, overheated or preformed to anything other perfection for me. I can't speak for all the other negative reviews but I have had nothing but success with this, the Weber propane I own hasn't been touched is just taking up space it can't compare to this thing. Its a big purchase at close to 1k but is incredibly versatile I can't speak about customer service response because I haven't needed them, but if you are concerned I would call the headquarters and see how hard it is to get someone on the phone. The Temp probe is off by a few degrees compared to my Igrill reading but the grill has no trouble maintaining a narrow temp window if you keep the lid closed and don't F%$k with it . Most important it has bought back some passion to cooking, and made me want to try new things which is priceless.
After we receive your order please allow up to 3 to 4 days for processing. Processing is the stage where your order is physically put together and packaged for delivery. After processing is complete, your order will be shipped to the ship-to address you supplied during checkout. When your order ships we will notify you via e-mail and provide you with a tracking number.
Traeger's, unlike other models, have a temperature probe, these sensors tell it if the temperature is too low and automatically feeds more pellets to the fire. You can set up the temperature in 5-degree increments. Other brands and cheaper versions only offer three settings low, medium and high. There is no sensor to monitor the temperature. If you are purchasing a pellet grill it is because you can set it and forget it. If you plan to hoover then it makes more sense to use a standard smoker or to transform your grill into a smoker.
Despite often being called “pellet grills,” they still cook via indirect heat, as opposed to flame, and are better seen as a smoker. They’re excellent for smoking briskets, chicken and turkey, salmon and other fish, but maybe not for steaks, as you won’t be able to get the same crispy, browned sear they call for, and that you can get with an open-flame grill.
When it comes to construction, few companies can beat Traeger. Its grills come with construction features like cast-iron grates with a clear and nontoxic coating that prevents food from sticking to the grill and fireboxes made from a similar material. Though Pit Boss grills feature similar elements, many look flimsy, and most will not keep up with your grilling and smoking demands.
CAMP CHEF: for over 25 years Camp Chef has been making quality cooking gear for all of your outdoor cooking needs. Our products include Outdoor Cookers, Emergency preparedness stoves, Pellet Grills, Smokers, Pizza Ovens, Cast Iron Dutch Ovens, Flat Top Grills, Griddles, Fire Pits, Outdoor Movie Screens, and many more. Camping, Catering, Tailgating, Hunting, Dutch Oven cooking or even just on your deck at home. Cooking is our passion.
*Big R strives for accuracy in our advertising, but errors in pricing, photography, and/or description may occur. Big R reserves the right to correct any such errors. Photography is for illustration purposes only and may not reflect actual product. Big R reserves the right to limit quantities ordered and the right to accept or decline any E-Commerce order.
I had to cancel my order today. I called this morning, however no one at their office could provide a satisfactory answer or response to my order. I actually was asked to provide a second copy of the invoice pink slip which I had already done so. Very disappointed with your company's sales rep that sold me the smoker at the Timnath Colorado store location. She guaranteed that the grill would be shipped out in three days and I would receive it before Easter, my daughter's birthday weekend for a party.
You have 30 days starting from the day your item was shipped in which to receive a full refund on incorrectly shipped or defective items only. Returns must contain all of the original contents (product, manuals, instructions, etc...) and be in its original packaging and the product must be in new (unused) condition. We also require a copy of the original invoice or receipt in order to process your refund request.
Purchased my grill last fall at Costco, overall it works OK, some meats like Lamb Chops are just delicious. However, customer service seems to be deteriorating as the company is having success. My kids recently purchased me an add on to my Pro 34, a cold smoker. Traeger sells this but does not support it. The installation instructions are incomplete, I was sent parts that do not go with the unit, then customer service couldn't figure it out, this went on for weeks. After getting it installed, I asked for some instructions or recipes on how to use it, there are none. The old cover does not fit now, and Traeger does not sell one to go with a unit with a cold smoker, or plan on doing so. After a web search, I found one at Charbroil that kinda fits. Also, I just saw the same model at Orchard Supply, it now comes with more shelves and upgrades which I now have to buy as extras.
But if you like the idea of a wood pellet grill, one of the oldest names in wood pellet grilling is Traeger, which developed some of the first units to use this technique three decades ago. Having that name recognition gives Traeger a leg up versus some of its competitors. And for the most part, Traeger’s grills live up to what consumers expect from this established brand, providing good design and longevity. They don’t typically match up with the higher end models currently on the market in terms of precise cooking temperatures, but Traeger is a nice mid-range product with several price points available.
First off, in general I was a huge Traeger fan due to my brother-in-law smoking up meat and fish for us for the past 3 years and it was just damn delicious. He also just raved about his Traeger, so finally I took the plunge and purchased a Century 34 model during one their Costco road shows. Customer Service - In general I will give them 4 stars because I am talking with a human, they were seemingly very thorough when I spoke with them and didn't appear to be reading from a knowledge base article when I described the problems. I also grilled them to ensure that the Costco specific model wasn't being manufactured with subpar parts since the price was so much less than retail and seemingly more bells and whistles. More than one representative confirmed that was not the case. This is where it stops being good news.
Whether it's smoking a rack of ribs or grilling a wood-fired pizza, to even baking a homemade apple pie, do it all with Traeger's 6-in-1 versatility. No matter what you grill, smoke, bake, roast, braise, or BBQ, it all gets flavored with amazing Traeger wood-fired taste. Don't settle for a grill that can only grill or smoke when you can do it all with a Traeger.