Super excited to receive my brand new Traeger Timberline 1300 pellet smoker. When unboxing and putting together I noticed I was unable to attach legs due to damage to the unit. Instead of a nice round hole where legs would go, there was no holes, just where the hole should be smashed together. I instant contact Traeger and sent pictures of the damage requesting a new grill. They would not provide any case number and said they needed to review pictures which would take a few hours. 3 days goes but and no response. I open a PayPal dispute (NOT claim) and they contacted Traeger again. Now they refuse to do Anything unless I close the dispute but if I close dispute, I lose all my consumer protection. They could of handled this situation so much better. I will never purchase a smoker from them again. Horrible customer care.

The Dyna-Glo DGU505BAE-D 30 in. Analog Electric Smoker The Dyna-Glo DGU505BAE-D 30 in. Analog Electric Smoker offers a convenient smoking experience with multiple features that simplify the cooking process. Three adjustable chrome-plated cooking grates maximize cooking space. This analog electric smoker is equipped with a side access wood chip loader to facilitate the process of adding wood chips ...  More + Product Details Close

Worst purchase of a product that I have ever made. After same issues the first and second cookings, I will use my good ole Brinkmann smoker from here on out. Shuts off with errors and after setting it on 250 will climb to over 400-450 degrees. They say you can set it and forget it, but I'm afraid that my home would burn down if I was not here watching over this junk. When you call customer service same old story. Take everything out, clean firepot put it all back together, then fire it back off. Take your screen out of pellet box and rake them. If you want to smoke meat you don't want to do this every 20 minutes or so. I gave over 600.00 dollars for this and have no more than 50.00 in my Brinkmann. Please read all problems with these before wasting your money!!!
Currently, online retailers only have to charge customers sales tax who are located in the same state as the business which takes the original order. Camp Chef main offices and warehouse facilities are located in Utah in addition to Washington State. Therefore, only customers who purchase items from us and are also located in Utah, Colorado, Massachusetts, Indiana, Pennsylvania, and Washington will be charged sales tax.
You want longevity in a pellet grill: As the Traeger brand name has been around for a few decades, you can have some peace of mind that you’re purchasing a grill that should have replacement parts available for the foreseeable future. And Traeger grills tend to have good longevity ratings, working in top condition for several years, as long as you follow the manufacturer’s maintenance recommendations.

But even with their indirect heat, wood pellets do something gas can’t; they give your meat that natural, smoky flavor you expect from wood. They don’t create as much smoke as wood or charcoal, so the flavor is not as intense, you swap that intensity for convenient cooking. The smoke they do create is clean and easy to control. And the hotter you burn pellets, the cleaner they burn, letting you crank up the heat when you don’t need smoke.
After we receive your order please allow up to 3 to 4 days for processing. Processing is the stage where your order is physically put together and packaged for delivery. After processing is complete, your order will be shipped to the ship-to address you supplied during checkout. When your order ships we will notify you via e-mail and provide you with a tracking number.
Consumer-level Traeger grills are considered a mid-range type of pellet grill, so they’re good for those wanting to try pellet grills for the first time. Traeger models like the Lil’ Tex Elite 22 or the Tailgater cost several hundred dollars and can grill about 12 to 16 burgers at a time. Larger Traeger grills will generally carry low four-figure prices, such as the Pro Series 34 or the Select Pro, which can hold 32 to 40 burgers between the upper and lower grilling racks.

***Update: 11/2014: It's been a year now and I still adore this little grill. I've got a kamado and 3 different kettles and this is by far the most convenient and easy to use. The smoke rings this guy puts on a brisket are amazing and the flavor is the perfect balance of wood flavor without overpowering the meat. I've researched about 15 different pellet grills and I still can't find a better value than what this grill offers


You have 30 days starting from the day your item was shipped in which to receive a full refund on incorrectly shipped or defective items only. Returns must contain all of the original contents (product, manuals, instructions, etc...) and be in its original packaging and the product must be in new (unused) condition. We also require a copy of the original invoice or receipt in order to process your refund request.
I bought this grill in May 2018. Had to return it to Ace 9 days later because it wouldn’t keep temp or would go out and fill up with pellets. I had to have the GM of Ace fight for me to get a new grill from Traeger. Once I did the new one seemed to work for about a month. Since then this one does the same thing as far as heat and pellets. I thought this thing was supposed to be a set and forget grill. If I don’t watch the heat it will be 200+ degrees over the set heat or sometimes be at ambient temperature and I have to pull me meat, grill and grease tray out so I can empty the heat pot of all the Unburned pellets. This thing is nothing but trouble. Does it cook great meat? Yes! When it works and you babysit it the whole time. On top of that customer service is about as useless as ** on a boar! They will try and tell you it’s something you’ve done wrong. I will be buying another brand smoker and giving this one to someone who like to deal with troubles.
Super excited to receive my brand new Traeger Timberline 1300 pellet smoker. When unboxing and putting together I noticed I was unable to attach legs due to damage to the unit. Instead of a nice round hole where legs would go, there was no holes, just where the hole should be smashed together. I instant contact Traeger and sent pictures of the damage requesting a new grill. They would not provide any case number and said they needed to review pictures which would take a few hours. 3 days goes but and no response. I open a PayPal dispute (NOT claim) and they contacted Traeger again. Now they refuse to do Anything unless I close the dispute but if I close dispute, I lose all my consumer protection. They could of handled this situation so much better. I will never purchase a smoker from them again. Horrible customer care.

Customer Service: I spoke with customer service department about 10 times during this process, and every time I emailed or called I received a different person in response to my same issue. This did not feel good as I never got past the ground level in service even asking for upper management. After the initial response to the dented barrel I received a month back order request for a replacement. After this no offer was made to remedy the situation meaning no refund, or any extras were given as a sorry. I had to contact 3 more times (with three different people) asking for upper management before they agreed on making up for the situation. I ended up receiving for "free" a folding front tray. A month and week later I received my replacement barrel only with no lid, and then a week and half later received the lid.
You prefer a direct heat method of grilling: The Traeger grill uses an indirect heating source, much like an oven, so you won’t be able to sear meat, as many people like to do when grilling a steak. The Traeger system is better for those people seeking more of a smoker type of cooking system, although you can sear your meat by using a frying pan with a little oil initially before you finish cooking it with the Traeger grill. You can use the frying pan on a stove top burner or on the surface of the Traeger grill.
I had to cancel my order today. I called this morning, however no one at their office could provide a satisfactory answer or response to my order. I actually was asked to provide a second copy of the invoice pink slip which I had already done so. Very disappointed with your company's sales rep that sold me the smoker at the Timnath Colorado store location. She guaranteed that the grill would be shipped out in three days and I would receive it before Easter, my daughter's birthday weekend for a party.
We purchased our wood pellet grill (Model TFB57CLB) from Costco in August 2017. It came with one bag of the gourmet blend pellets. We used the Traeger cookbook to try a few different recipes in the fall. Most of these involve a period of smoking followed by a period of grilling. The grill seemed to work fine at first. We used it a couple of times on warmer days in the winter and it had some trouble getting up to the desired heat level. We started using it regularly again in April 2018. I was careful to clean it and check the pellets etc. The smoking feature seemed to work alright, but when I would turn the heat up for grilling, the grill would usually struggle to get much over 225. I would resort to turning it up to 375 or more just to get it to 225 and then often it would sink back down to 180 or 160. I went to the troubleshooting guide on the manufacturer's website and checked all the components, which seemed to be working fine.
Precision Chef 4 Burner Gas Grill with PTS Precision Chef 4 Burner Gas Grill with PTS Even heat cooking system die-cast aluminum lid end caps and double walled lid and extra-large side shelves with 2 tool hooks. 4 smooth running casters and 2 with locks. High quality 304 stainless steel main burners 619 total sq. in. cooking area ...  More + Product Details Close
I purchased a Traeger Elite Grill from the website. I use the grill one time and it worked fine. A couple of weeks later we fired up the grill to cook some steaks. Approximately 10 minutes into cooking the auger stopped working. We had to finish our meal cooking it on the stove. I looked at the troubleshooting guide and the steps needed to be taken. To determine what was wrong you basically needed to dismantle the electric box and auger housing. I am not an electrician Nor a mechanic and feel this is excessive for a consumer to have to do.
I cannot comment on the quality or Function of the Grills as I never received mine. I order a Texas Elite 34 at the Minnesota State Fair on Aug. 23rd for $899 with a few extras and was told this was the lowest price ever (Not True). They did not tell me about the pro series which I found later. They said it would be delivered within 7 days. 2 weeks later no grill so I called customer service just asking on when I would get the grill. They could not find my order and did not believe I ordered one... They said I had to email them my receipt as they could do nothing on the phone.
Main Problem (Product): Main Barrel arrived damaged (bent inward on one end where the open area is located), and the replacement was sent a month and a half later since my purchase. Its an 80 lb. box, with little padding, and all of the components are placed loosely in the barrel. The small tack welds inside for the trip tray arrived broken. (One person struggles with this big heavy box) They would do better by placing more cushion for shipping.
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