I cannot comment on the quality or Function of the Grills as I never received mine. I order a Texas Elite 34 at the Minnesota State Fair on Aug. 23rd for $899 with a few extras and was told this was the lowest price ever (Not True). They did not tell me about the pro series which I found later. They said it would be delivered within 7 days. 2 weeks later no grill so I called customer service just asking on when I would get the grill. They could not find my order and did not believe I ordered one... They said I had to email them my receipt as they could do nothing on the phone.
This website has a lot of negative reviews... I mixed some salt and pepper, rubbed onto some ribs, and put on the Traeger. After about 5 hours sitting in my a/c living room, looking out the window, at perfectly managed temp, the ribs were done, perfect, juicy, with a beautiful wood smoky flavor that I've never gotten on charcoal or even in restaurants with professional pitmasters and all. I did phone Traeger when I was putting the grill together and doing the 1st burn in, there were humans there (!) and they were knowledgeable and helpful on the 1st time.
REC TEC Grills was born in Augusta, Georgia in 2009 by lifelong friends Ray Carnes and Ron Cundy. The pair made it their commitment to build high quality grills and sell them at reasonable prices. But that was only the beginning of their story. The rest of the promise was to treat everyone like family and provide them with world-class customer service. With those two fundamentals in place, the REC TEC Family was born and the REC TEC Lifestyle started to flourish. Your feedback as members of the REC TEC Family and your living the REC TEC Lifestyle has helped this family grow and become that special bond that binds us all together. Thank you to all of our current and future REC TEC Family members. It just would not be the same without you all.
Whether you enjoy smoking, or if grilling is your passion, the Camp Chef® SmokePro Deluxe helps create the perfect meal! From the backyard to the campsite, this pellet grill and smoker cooks up your favorite dish. Durable and heavy-duty, this smoker/grill boasts outstanding temperature sensor gauges to eliminate the guessing associated with smoking. The SmokePro provides internal cooking temps and internal food temps for delicious results.
Customer Service: I spoke with customer service department about 10 times during this process, and every time I emailed or called I received a different person in response to my same issue. This did not feel good as I never got past the ground level in service even asking for upper management. After the initial response to the dented barrel I received a month back order request for a replacement. After this no offer was made to remedy the situation meaning no refund, or any extras were given as a sorry. I had to contact 3 more times (with three different people) asking for upper management before they agreed on making up for the situation. I ended up receiving for "free" a folding front tray. A month and week later I received my replacement barrel only with no lid, and then a week and half later received the lid.
You have 30 days starting from the day your item was shipped in which to receive a full refund on incorrectly shipped or defective items only. Returns must contain all of the original contents (product, manuals, instructions, etc...) and be in its original packaging and the product must be in new (unused) condition. We also require a copy of the original invoice or receipt in order to process your refund request.
The “Smart Smoke” controller goes from 160-450F, with an internal sensor and electric auger maintaining that heat. The hopper holds a good 20lbs of pellet - enough for 10-20 hours of smoking. And it’s built from a sturdy stainless steel that feels solid and looks fantastic, with locking caster wheels keeping it secure while in use. It’s also backed up by a 3-year warranty.
If you’re in the market to buy a grill, yet you’ve only grilled with propane or charcoal in the past, wood pellet grills may have piqued your curiosity. These grills use a very different cooking method than the direct flame of propane, resulting in more even heating and more precise temperature control. A wood pellet grill is more like a smoker than an open flame grill, as it’s difficult to sear meat with a wood pellet grill. Purchasing and using a wood pellet grill is going to be more expensive than propane and charcoal grills.
While there's not a lot to dislike about pellet smokers, it really comes down to your cooking/grilling style.  Some Smoking Geeks prefer pellet smokers to traditional smokers (or even the Green Egg style smokers) testifying that flavor is superior to that of other styles of smokers within the price range – and it's hard to argue with them.   While Traeger is the pioneer, there are other brands that give it a run for its money.
First off, in general I was a huge Traeger fan due to my brother-in-law smoking up meat and fish for us for the past 3 years and it was just damn delicious. He also just raved about his Traeger, so finally I took the plunge and purchased a Century 34 model during one their Costco road shows. Customer Service - In general I will give them 4 stars because I am talking with a human, they were seemingly very thorough when I spoke with them and didn't appear to be reading from a knowledge base article when I described the problems. I also grilled them to ensure that the Costco specific model wasn't being manufactured with subpar parts since the price was so much less than retail and seemingly more bells and whistles. More than one representative confirmed that was not the case. This is where it stops being good news.
The “Smart Smoke” controller goes from 160-450F, with an internal sensor and electric auger maintaining that heat. The hopper holds a good 20lbs of pellet - enough for 10-20 hours of smoking. And it’s built from a sturdy stainless steel that feels solid and looks fantastic, with locking caster wheels keeping it secure while in use. It’s also backed up by a 3-year warranty.
I don’t know how many meals I cooked on that thing, but it’s been enough to make me a hero and de facto camp chef among my friends. I seared up a tri tip large enough to feed four hungry kayaking buddies at the Salmon River Festival one year, then covered it with foil and cooked it on indirect heat for one of the best steaks of my life, which we happily consumed in the middle of nowhere. The grill also perfectly charred onions and peppers to deliver a mountain of chicken and beef fajitas to a crowd of ten. I still get compliments on that one. 
Capacity Just like with other grills, cooking capacity is an important consideration. Will you only be using the grill for family dinners, or will you be hosting backyard parties where you’ll need to feed a crowd? While pellet grills cook food quickly, you don’t want to make your guests wait in line while you’re putting the second wave of burgers on the grill.
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